Last updated: September 2026
These Payment Terms supplement our Terms & Conditions. By making a booking through findmystudio, you agree to these Payment Terms.
Session fees are set by studios and displayed on their profiles. findmystudio charges a Platform Commission on each confirmed booking, deducted from the session fee before payment is transferred to the studio.
The current Platform Commission rate is 7% of the session total (session fee plus any paid add-ons such as engineer or residential). Commission is not charged on the Booking Fee described below. This commission is charged at the time of payment and deducted before funds are transferred to the studio.
findmystudio may also offer optional membership tiers for studios or artists in the future, which may provide additional features or reduced commission rates. Details of any membership fees will be published here before they take effect.
findmystudio reserves the right to amend its Platform Commission rate and any membership fees. We will provide at least 30 days' written notice to affected users before any fee changes take effect. Continued use of the Platform after the change takes effect constitutes acceptance of the new rates.
In addition to the session total, artists pay a Booking Fee at checkout. This fee helps cover card processing and platform administration. It is calculated from the session total using typical UK card rates so that a full session refund can still cover processing costs when an artist cancels after payment has been captured.
The Booking Fee is shown as a separate line at checkout and on receipts. It is retained by findmystudio when an artist cancels after payment has been captured. If a studio cancels a confirmed booking, the Booking Fee is refunded to the artist together with the session total.
findmystudio processes payments on behalf of studios using Stripe. All payments for confirmed card bookings are made through the Platform. By using this service, you agree to Stripe's terms of service.
Artists authorise payment when submitting a booking request. The studio then accepts or declines. If the studio declines, or if the request expires before acceptance, the authorisation is released and you are not charged. If the studio accepts, payment is captured.
All transactions are processed in British Pounds (GBP). Artists pay the session total plus the Booking Fee when payment is authorised.
Stripe card processing costs on captured payments are accounted for via the Booking Fee and Stripe's fees on the studio's connected account. findmystudio does not guarantee that the Booking Fee will always exactly equal Stripe's fee on every card type.
Invoices are generated and sent automatically by findmystudio on confirmation of a booking. Studios do not need to invoice artists directly.
Studios receive a monthly revenue statement showing all bookings, session fees and commission deducted for that month.
By making a booking, you agree to be bound by these cancellation and refund terms. findmystudio reserves the right to issue refunds at its discretion in cases of dispute.
If you cancel, or the studio declines, before payment is captured, you are not charged.
More than 24 hours before the session: Full refund of the session total. The Booking Fee is non-refundable.
Less than 24 hours before the session: 50% refund of the session total. The Booking Fee is non-refundable.
If a studio cancels your booking after payment has been captured, you will receive a full refund of the session total and the Booking Fee. You are not penalised for studio cancellations. The refund is funded from the studio's Stripe balance.
Refunds are typically processed within 5–10 business days to your original payment method.
If you believe you have been charged incorrectly or have a dispute, contact the studio directly via the messaging feature. If unresolved, you may raise a dispute through the platform. Payouts to the studio may be held during dispute resolution.
If you have any questions about these Payment Terms, please contact us at support@findmystudio.co.uk.